This Privacy Policy explains how Fluent Horizons processes personal data in connection with its language courses, tutoring services, website use, and related communications. It applies to users in South Africa and to others who interact with our online and classroom services.
We use personal data to respond to enquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, arrange scheduled lessons, support guided practice and progress review, process payments, maintain records, operate the website, and meet legal or administrative requirements.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, and online lesson delivery. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where required to comply with law, a court order, or a lawful request from a public authority. We may also share information where needed to establish, exercise, or defend legal claims, or to protect the rights, safety, and security of our users, staff, and systems.
Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where retention is no longer justified. Some requests may be limited where we must keep records for legal, accounting, or operational reasons.
To make a privacy request, contact us using the details in this policy and describe the information or action you are seeking. We will review the request, confirm whether it can be fulfilled, and respond within a reasonable period under applicable law.
Personal data is retained for the period needed to manage enquiries, enrolment, course administration, payment records, legal compliance, and dispute handling. When information is no longer required, we delete it, anonymise it, or restrict it in line with our operational and legal obligations.
The updated version will apply from the date it is posted on our website unless a different effective date is stated. If a change materially affects how we use personal data, we will take reasonable steps to draw attention to it through the site or other suitable communication channels.
We may process identification details, contact information, course preferences, level screening responses, timetable choices, payment-related records, and communications sent through our website or booking channels. Where online lessons are arranged, we may also process technical information needed to support access and session delivery.
Most data is provided directly by you when you make a course inquiry, complete screening, confirm terms, enrol, or communicate with us. We may also receive information from payment processes, scheduling tools, and technical systems that record how the website and online lesson services are used.
Our website may use session cookies, persistent cookies, and similar technologies. These may support page navigation, remember basic preferences, maintain security, and help us understand general site performance. We do not rely on cookies to collect more information than is reasonably needed for these purposes.
You can usually manage cookies through your browser settings, including blocking or deleting them. Some site functions may not work properly if certain cookies are disabled. Where required, we may also present a cookie choice notice for non-essential cookies.
